FAQs

FOR FRESH FLOWERS:

1. No Flower Food Packets:

• We skip those tiny packets and focus on cleanliness. Dirty water is the real threat to your flowers, so we encourage changing it every 1-3 days.

2. Changing Water Carefully:

• Lift the flowers from below the paper gently.

• Reach into the box to pull out the internal vase.

• Avoid spills and drips during this process.

3. Quick Internal Vase Clean:

• While changing water, take a moment to give the internal vase a swift clean.

• No harsh detergents, please!

4. No Pouring Over Flowers:

• Don't pour water over the flowers or into the box.

• Keep the water clean; if any foliage or petals fall in, remove them.

5. Avoid Direct Sunlight and Breezes:

• Display your blooms proudly but keep them away from direct sunlight and strong breezes.

6. Beware of Ethylene:

• Fruits release ethylene, a gas that your blooms dislike. Keep them apart.

7. Individual Care:

• Some roses bloom quicker than others; they're unique, just like us.

• Remove any deteriorating blooms or bruised petals by cutting the stem or gently plucking.

FOR PRESERVED FLOWERS:

No Water Needed:

Placing an Order:

• Explore our offerings on our website: https://www.flowerandeventswithlove.com.au/

• Select your favorites.

• Simply choose the delivery option during checkout.

If you have any questions about our delivery service or need assistance, our dedicated customer service team is ready to help. Contact us at 040 625 1989 (Tyvy)

Thank you for choosing us to enhance your experience!

Local VIC, Australia Deliveries

• Orders for fresh or preserved flowers within VIC, Australia, will be delivered on the selected date at checkout.

• Please note a 2 business day lead time.

• On the delivery day, you'll receive a confirmation email (and text message if subscribed) upon successful delivery.

Interstate Orders within Australia (only apply for preserved flowers)

• Similar to international orders, we have a 1 to 3 business day handling time.

• Once dispatched, anticipate delivery between 1-5 business days.

• Rest assured, a tracking link will be provided for your peace of mind.

Thank you for choosing us for your floral needs!

Local Hand Deliveries within VIC, Australia:

• Our couriers will attempt to make contact with you or the recipient on arrival using the provided contact number if no one answers the door.

• If unsuccessful, blooms will be left in the safest, undercover area.

• Please note that delivery address redirection is generally not possible, so ensure the provided address is accessible all day or allows for safe delivery if no one is home.

• Once delivered, no responsibility is taken for the blooms. You will receive a delivery confirmation email.

Local VIC, Australia deliveries:

• Our website incorporates a built-in 2-day lead time for all orders. Please leave a note specifying your preferred delivery date during checkout.

• In case you require delivery within this lead time, kindly contact us promptly at flowerandeventswithlove@gmail.com or through the 'Contact Us' tab to arrange expedited delivery. We'll make every effort to accommodate your request, and rush fees may apply.

Thank you for choosing us for your floral needs!

• If you're outside our standard delivery zone but still wish to place an order, we can arrange delivery with one of our external couriers on Monday-Friday (additional charges apply).

• Alternatively, consider having your order delivered to a Melbourne-based friend or family member, with whom you can personally arrange pick-up or a convenient meeting point.

• Our Worldwide Range can be mailed anywhere in Australia and worldwide with no additional charges.

Important Notes:

• Specific delivery suburbs and postcodes, included/excluded, are at the discretion of us & our couriers.

• The delivery radius in kilometers is calculated as the fastest route from the CBD using our courier's route planning software. You can use "Where Is" to check your distance, ensuring to select "Fastest Route."

• Additional charges may apply for delivery to some suburbs close to or on the border of our delivery zone.

Yes, We Offer Pick Up!

If you prefer to collect your order directly, we welcome pick-up arrangements. Simply place your order online and select the pick-up option during checkout. Once your order is ready, we'll notify you with the details for a smooth and convenient pick-up experience.